Please send a detailed message to our customer service department at: shine@shinebeautycollective.com
Note: If you’re contacting us about a lost or a damaged item please remember to include your full name, phone number and order number in the email.
Email: kat@shinebeautycollective.com
NO RETURNS: ALL SALES ARE FINAL!
We are required by law to charge sales tax on orders being shipped to the state of California.
$9.00 Flat rate shipping in the U.S. and first-class international shipping varies.
Most Shine orders are processed within 2-4 business days and are shipped via USPS. Once shipped, you will receive a tracking number confirmation email. If you would like expedited or same-day shipping please contact shine@shinebeautycollective.com
After your order is placed, you will be emailed a confirmation receipt. When your order is processed, you will receive another email with the tracking number linked to the USPS website, where you can view delivery status.
Accessibility Statement for Shine by Kat James
This is an accessibility statement from Shine by Kat James.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Shine by Kat James is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Additional accessibility considerations
Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data. Videos do not include transcipts.
Feedback
We welcome your feedback on the accessibility of Shine by Kat James. Please let us know if you encounter accessibility barriers on Shine by Kat James:
E-mail: info@shinebeautycollective.com
We try to respond to feedback within 72 hours.
Limitations and alternatives
Despite our best efforts to ensure accessibility of Shine by Kat James , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for Shine by Kat James:
Videos: Transcripts not available at this time.
Assessment approach
Shine by Kat James assessed the accessibility of Shine by Kat James by the following approaches:
Self-evaluation
Date
This statement was created on 11 June 2024 using the W3C Accessibility Statement Generator Tool.